Customer Service Solution
CONNECT247 OMNICHANNEL
Experience All-in-One Contact Center software for exceptional customer service
Connect with your customers anytime, anywhere and on any channel
The powerful and flexible Omnichannel Customer Service platform for SMBs Manage all channels of communication in only one application and personalize the customer experience
Our customers trust us
Previous
Next
Consolidated view
360° Customer view
The multi-application integrate interface provides a 360° view of your customers, including:
- Customer information: name, age, address, mobile phone, mail, etc
- Conversation history in multi-channel communications (Hotline, Email, Facebook Messenger, Zalo, Viber)
- Ticket history, SLAs, etc
Omnichannel interactions
Centralize all the customer’s favourite communication channels
Stay connect in any communication channels
- Manage interactions over favored channels: Facebook Messenger, Zalo, Web chat, Viber,...
- Response instantly to customers via any channels
- Manage different Facebook Fanpages at the same time
Automation & Workflow
Automation improves productivity and efficiency
Save time by automating manual tasks and improving response time to customers
- Set up automatic processes based on And, Or conditions
- Create and manage the SLAs to ensure the best service response speed
- Personalize email email marketing by creating an Email Template
Dashboard & Report
Various kinds of reports focus on key metrics
Easy to control the service quality instantly
- Design report library in a few easy steps proactively
- Customize the layout of the real time dashboard
- Share reports with groups or related members
Flexible decentralization by Role, Profile, Group
Enhance data security with the multi-authorization mechanism
Grant access permissions to specific fields and minimize the leak of sensitive data
- Configure users fields or group access with Write/ Read only/ Invisible
- Synchronize data between departments and help to ensure high information security
